Lesson Policy

Lesson Policy

We require advanced payment for lessons. 

We accept credit card information to ensure efficient service. We will send a renewal letter via email to remind you of the expiry of your lesson weeks. Please respond to the email to let us know if you plan to continue or discontinue with lessons. We will manually process the payment on your credit card if you decide to continue. We will charge the credit card on the day of your last lesson. If you wish to discontinue your lessons we will not charge your card. Alternatively, you may pay by other methods (cash or debit) on the last lesson day to secure your lesson time for the next package. We will not hold lesson times without advanced payment.

We schedule make up lessons via email. 

You must provide us with notice of at least one business day before a lesson in order for us to provide a reschedule. We will send a reschedule email for a makeup lesson the day after the missed lesson. Please respond to our reschedule email. We will reply to your response to confirm that we scheduled the makeup lesson of your choice. You must schedule make up lessons within your paid duration of time. If you cannot schedule a makeup within your paid duration of time, you will lose the lesson. You may choose an additional lesson week or make up lesson if the studio fails to provide the scheduled lesson.

We do not refund lessons. 

Please note: we encourage students to maintain a regularly scheduled lesson to make progress and develop a rapport with their teacher. We schedule lessons once per week at the same time with the same teacher each week. All lessons and make up lessons must take place within the weeks of lessons that you purchase.

Pine Cone Music

360 Guelph Street, Unit 38A

Georgetown, Ontario, Canada

L7G 4B5

Phone: 905-873-1000

Email: lessons@pineconemusic.com