Lesson Policy


Lesson Payment & Procedure Policy

Payments are to be made in advance for lessons. To book a lesson spot, credit card information is required to be on file. Payment must also be made in advanced via credit, debit, or cash. The credit card will be charged at the time of your last scheduled lesson to reserve your time for the following lesson package. Alternatively, you may pay in person by other methods on the last lesson day or earlier. If you will not be continuing, please notify the front desk one week prior to your last lesson and your card will not be charged. If you are unable to attend a lesson please provide 24 hour notice to the front desk and a makeup lesson will be permitted. Make up lessons must be scheduled within the duration of your current lesson package. If the lesson cannot be rescheduled within the term, the lesson will be forfeited. Your choice of an additional lesson or reschedule will be issued if the studio fails to provide the scheduled lesson.

All rescheduling is done via email. A renewal letter will be sent via email prior to expiry of your current lesson package as a reminder.

If a special circumstance causes a student to be unable to attend lessons, but the student wishes to continue at a future date, the remaining lessons in the package may be reissued upon resigning up for a new lesson package.

There are no refunds on lessons.

Please note: it is in the best interest of the student to maintain a regularly scheduled lesson to make progress and develop a rapport with their teacher.

Pine Cone Music,

360 Guelph Street (Hwy #7) at Delrex

Unit 38a, Georgetown

Phone: 905-873-1000
Email: lessons@pineconemusic.com